Frequently Asked Questions
Why should I buy from Frances Hunt?
We have been supplying consumers, businesses and institutions with quality furniture at affordable prices since 1954. Our diverse and user friendly website displays products suitable for home and contract use. We understand that retail requires exceptional customer service which is why our trained staff are available over the telephone or by email at your convenience.
Can I view products before making a purchase?
Yes, we encourage you to come down and visit us. We have a distribution centre where we keep products before they are sent out. Please call beforehand to check whether we have the item you wish to view in stock.
Can I collect from your distribution centre?
Yes, If the item is in stock you can pick up your goods by prior arrangement.
I am concerned about buying online, is your site secure?
Yes, we are PCI compliant, this means we have gone through the rigorous checks to ensure that when you place your order online your card details are always safe. We do not store card details.
Will my details be passed onto a third party?
No, we will never pass your details onto any third parties.
Do your prices include VAT?
Yes, all of our prices include VAT.
Which payment methods do you accept?
We currently accept all major credit and debit cards including AMEX. We can also accept cheques although no item will be delivered until funds have cleared into our account.
What happens once I place an order?
When you have completed a transaction (either online or over the telephone) you will receive a confirmation email which will detail your purchase, with an order number. Keep this safe incase you need to speak to us regarding your order.
How can I check on the progress of my order?
You can contact us by email: email@example.com or alternatively by telephone 01375 893 422; to enquire about the status of your order and expected delivery times.
How long will my delivery take?
At Frances Hunt we aim to dispatch your goods at the earliest possible time. For an estimated delivery lead time you can view these on the individual product pages, for a more detailed explanation of delivery procedures, lead times and costs please see Delivery Information.
Can I get my item dispatched quicker than the quoted lead time?
Yes, many of our items are now available on express delivery. Express delivery is dependant on the item you wish to order. The lead time is stated on all the product pages in working days, unfortunately there will be some instances where express delivery cannot be met. For more information please see our delivery information page.
Where do you deliver?
We deliver throughout mainland UK. We can also deliver to Northern Ireland and some isles of the coast of the UK, including Jersey. Please call us for more details.
What will happen on the day of delivery?
We aim to contact you at least 24 hours in advance to notify you of delivery. We will also update you on the day of delivery by calling you an hour in advance of our arrival.
Can you deliver on evenings and weekends?
Our normal hours for delivery are 8am - 6pm and weekends to London and the Home Counties, more information can be found in Delivery Information.
Who will deliver my items?
We have our own fleet of vehicles who most of the time will be delivering your furniture. We also use a network of courier companies who we use to deliver some items depending on your location and if you require express delivery.
Do you offer an assembly service?
For any items which are not assembled we can offer an assembly service. Please see Delivery Information.
What guarantee do your products have?
All of our items carry a minimum of 1 years guarantee, some items also carry extended warranties.
Please Note: Proper safety precautions should be taken when placing furniture on wooden/laminate floors. We advise placing non-slip fabric underneath your furniture to ensure no marks are made to the floor and this also prevents furniture from sliding, especially bed frames where constant movement could weaken the support legs and structure.
Can you dispose of my old furniture?
Yes, we can dispose of your old furniture, there is a charge associated with this service, please call for more details.
Can you make any size beds or mattresses?
Yes, we can make odd size beds or mattresses, please call for more details.
What it I need my items within 24 hours?
Nothing is impossible! We will always do our best to fulfill your urgent requirements, please contact us for more details.
What happens if my goods are faulty or damaged?
We take great care to ensure your items reach you in perfect condition. However in the unlikely event that a product is damaged please contact us and we will arrange a replacement.
Do you have a brochure?
Unfortunately we do not currently have a brochure.
Can you send a fabric swatch?
We recommend you ask us for a fabric swatch before placing an order, as sometimes colour representation on the website is not entirely accurate. All you need to do is send an email into us on: firstname.lastname@example.org with the details of what fabric you are looking to receive, along with your name and address to send it over to.
Do you offer a trade or bulk discount?
Our prices are very competitive, if you are buying in bulk then please contact us to see if we can offer you a discount. We have many trade customers and we are able to offer a loyalty discount, please contact us for more details.
Do you carry stock of all your items?
No, however we do try to keep at least 1 item from each collection for viewing purposes.